Netflix Unable to Upload Episodes at This Time

If Netflix freezes or gets stuck loading, only the residuum of your device is working, information technology usually ways in that location'southward information stored on your device that needs to exist refreshed. Follow the troubleshooting steps for your device below.

If your device isn't working at all, run across these troubleshooting steps.

Blu-ray players

Blu-ray player

When does Netflix freeze or become unresponsive?

When you open the app

Sign out of Netflix

1. From the Netflix Home screen, open the bill of fare on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an fault screen:

1. Select More Details.

2. Select Sign out or Reset.

Annotation:

If you tin can't find Sign out, printing these buttons in social club on your remote: Up, Up, Down, Downwards, Left, Correct, Left, Correct, Up, Up, Up, Up. And so, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at least one minute.

2. While the device is unplugged, press the ability push on the device to belch it.

   • If you lot tin't access the power button or your device doesn't accept one, leave your device unplugged for at least three minutes.

3. Plug your device back in.

4. Turn your device on.

5. Endeavour Netflix once more.

Contact the manufacturer

Your device is having a hardware or software problem that just the manufacturer tin can solve.

Contact the device manufacturer and inquire for aid:

• Updating to the latest firmware for the device.

• Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a dissimilar device.

When you try to play a TV show or picture show

Sign out of Netflix

1. From the Netflix Habitation screen, open up the card on the left.

2. Select Get Assist or Settings.

3. Select Sign out.

If you're on an fault screen:

1. Select More Details.

2. Select Sign out or Reset.

Notation:

If you can't find Sign out, press these buttons in order on your remote: Upward, Upwardly, Down, Downwards, Left, Correct, Left, Right, Up, Up, Upward, Up. And then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at to the lowest degree one infinitesimal.

2. While the device is unplugged, press the power push on the device to belch it.

   • If you tin can't admission the power button or your device doesn't accept one, get out your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Turn your device on.

5. Attempt Netflix again.

At whatever other time

Computers

Mac

When does Netflix freeze or become unresponsive?

When you try to play a TV show or movie

Close downwards your computer

1. Shut down your reckoner through the bill of fare:

   • For Mac: At the summit left, click the Apple tree bill of fare > Shut Down.

   • For Windows: From the Kickoff menu, click Ability > Shut downwardly.

   • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

2. Leave your reckoner off for at least 10 seconds.

3. Turn information technology back on, then try Netflix again.

At any other time

Windows

When does Netflix freeze or get unresponsive?

When you open up the app

Sign in to Netflix

1. Select Sign In from the height right corner of the screen.

2. After signing in, endeavour Netflix again.

When you endeavor to play a TV bear witness or pic

Restart your reckoner

1. Shut downward your reckoner through the menu:

   • For Mac: At the top left, click the Apple tree menu > Close Down.

   • For Windows: From the Get-go bill of fare, click Ability > Shut downwardly.

   • For Chromebook: From the bottom correct, click on the time > Sign out > Shut down.

2. Leave your computer off for at to the lowest degree 10 seconds.

3. Turn it back on, so endeavor Netflix again.

Clear the Netflix cookie from your spider web browser

1. Go to netflix.com/clearcookies. This will sign you lot out of your business relationship.

2. Select Sign In and enter your Netflix electronic mail and password.

3. Endeavour Netflix again.

Restart your abode network

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and await until no new indicator lights are blinking on.

5. Turn on your device and try Netflix over again.

At whatsoever other time

Game consoles

PlayStation 3

When does Netflix freeze or become unresponsive?

When you open the app

Make certain your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

• Cheque with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

• Make certain your network meets Netflix'south suggested speeds. If your connection is slower than you expect, contact your internet provider for help.

Check the appointment and time settings

If the date and time on your device are significantly different from the electric current date and time, you lot will accept a problem playing your TV testify or movie.

For Japanese PlayStations, utilize X instead of O to cancel the pick whenever O is referenced in the troubleshooting steps below.

1. From the main menu, navigate to Settings.

   • If y'all're not already at the chief menu, concur the PS push in the middle of the controller, select Quit, then select Yep to return to the home screen.

2. Select Appointment and Time Settings.

3. Select Date and Time.

4. Select Set via Internet.

5. Printing the O push button to return to the Date and Time screen.

6. Select Set Automatically.

7. Select On.

8. Try Netflix over again.

Restart your device

1. Unplug your device from power for at least 1 infinitesimal.

2. While the device is unplugged, press the ability button on the device to belch it.

   • If you tin can't access the power button or your device doesn't accept 1, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix once more.

Sign out of Netflix

For Japanese PlayStations, use O instead of X to confirm selections.

1. Begin from the PS3 home screen.

   • If you lot're not already on the habitation screen, hold the PS3 button in the middle of the controller, select Quit, and so select Aye.

2. Navigate to the TV/Video Services department and highlight Netflix.

3. Press X.

4. Immediately after pressing X, press and agree both Start and Select until you meet a message asking, Exercise you want to reset your Netflix settings and re-annals?

5. Select Yes.

6. Enter your email address and password and effort Netflix once again.

Restart your dwelling house network

1. Turn off or unplug your video game panel.
   

2. Unplug your modem (and your wireless router, if it'southward a split up device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is split up from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Plow your game console back on and try Netflix over again.
   

When you lot endeavour to play a Telly show or moving picture

Restart your device

1. Unplug your device from ability for at least i minute.

2. While the device is unplugged, printing the power button on the device to belch it.

   • If you can't access the power push button or your device doesn't have one, exit your device unplugged for at least three minutes.

3. Plug your device dorsum in.

4. Turn your device on.

5. Try Netflix once more.

At whatsoever other time

PlayStation 4

When does Netflix freeze or become unresponsive?

When you open the app

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

• Check with the network admin to make sure Netflix isn't blocked.

If you're using a cellular network, mobile hotspot, or satellite network:

• Brand certain your network meets Netflix's suggested speeds. If your connexion is slower than you expect, contact your cyberspace provider for help.

Bank check the date and time settings

If the engagement and fourth dimension on your device are significantly unlike from the current date and fourth dimension, your video won't play correctly. To set the fourth dimension:

1. From the main menu, navigate to Settings.

   • If y'all're not on the main bill of fare, hold the PS push in the middle of the controller. Select Quit, then select Yeah to return to the home screen.

2. Select Date and Time.

3. Select Date and Fourth dimension Settings.

4. Select Set Using Internet.

5. Select Set Automatically, if the box isn't already checked.

6. Select Set Now.

7. Effort Netflix again.

Restart your device

1. Unplug your device from power for at least i minute.

2. While the device is unplugged, printing the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, go out your device unplugged for at least iii minutes.

3. Plug your device back in.

4. Turn your device on.

5. Endeavour Netflix again.

Uninstall and reinstall the Netflix app

1. Begin from the PS4 home screen.

   • If y'all're not already on the home screen, hold the PS push in the middle of the controller, select Close Application, then select OK.

2. Navigate to the Television receiver & Video section and highlight Netflix.

3. Press the Options push button on the controller.

4. Select Delete.

5. Select OK.

   Annotation:

   Deleting the Netflix app will not remove the Netflix icon from your PS4 home screen.

6. Select the Netflix icon. The PlayStation shop will launch.

7. Select the Download icon.

8. In one case Netflix has finished downloading, select Starting time.

9. Sign in to your Netflix account and try to stream once more.

   • Y'all may be prompted to sign in to your PlayStation Network (PSN) account commencement.

Restart your home network

1. Plough off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Turn your game console back on and try Netflix once more.
   

What to do side by side

If y'all've done these steps but still have a trouble, contact your internet service provider. They can assist you find out whether your router is set up correctly.

When you try to play a TV evidence or picture show

Restart your device

1. Unplug your device from power for at to the lowest degree one minute.

2. While the device is unplugged, printing the power button on the device to discharge information technology.

   • If you can't access the power button or your device doesn't take ane, go out your device unplugged for at least three minutes.

3. Plug your device dorsum in.

4. Turn your device on.

5. Try Netflix again.

Restart your home network

1. Plough off or unplug your video game console.
   

2. Unplug your modem (and your wireless router, if it'southward a separate device) from ability for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and expect until no new indicator lights are blinking on.
   

4. Turn your game panel dorsum on and try Netflix again.
   

At whatsoever other time

PlayStation 5

When does Netflix freeze or become unresponsive?

When you open the app

Make sure your network is set up for Netflix

If you're using a public Wi-Fi network, like at a café, hotel, or school:

• Check with the network admin to make sure Netflix isn't blocked.

If y'all're using a cellular network, mobile hotspot, or satellite network:

• Make certain your network meets Netflix's suggested speeds. If your connectedness is slower than you lot wait, contact your internet provider for help.

What to do next

At any other time

Xbox 360

When does Netflix freeze or become unresponsive?

When you open the app

Uninstall and reinstall the Netflix app

Uninstall Netflix

1. From the Xbox 360 Dashboard, navigate to Apps and select My Apps.

2. Highlight the Netflix app.

3. Press the X push for app details.

4. Select Delete.

5. Printing Yep to ostend.

Reinstall Netflix

1. From the Xbox 360 Dashboard, navigate to Apps.

2. Select Netflix to brainstorm downloading the app.

3. Once the download is consummate, sign back in and try Netflix again.

Test your internet connection

1. From the Xbox 360 main carte du jour, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connexion method.

5. Select Test Xbox Alive Connection.

6. Select Continue.

   • If your connection test is successful, proceed troubleshooting below.

   • If your connexion test fails, see Microsoft's Xbox support site for more than help

Confirm your Xbox's DNS settings

1. Printing the Guide push on your controller.

2. Go to Settings and select Organisation Settings.

3. Select Network Settings.

4. Choose your network and select Configure Network.

5. Select DNS Settings and choose Automated.

6. Plough your Xbox off and dorsum on.

7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft's Xbox 360 support site for assistance.

Clear the organisation enshroud

1. Printing the Guide button on your controller.

2. Select Settings.

3. Select System Settings.

4. Select Storage.

5. Highlight Memory Unit, Hard Drive, or USB Storage, then press Y on your controller.

6. Select Articulate System Cache.

   • If you exercise non run into Clear Organization Cache, bank check a different storage device.

7. When prompted to confirm storage device maintenance, select Yes.

8. In one case you've successfully cleared the organization cache, attempt Netflix again.

When you lot try to play a TV prove or movie

Sign out of Netflix

1. From the Netflix Dwelling screen, open the card on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't find Sign out, printing these buttons in order on your remote: Up, Up, Downwards, Downwardly, Left, Right, Left, Right, Up, Up, Upwardly, Up. Then, select Sign out, Reset, or Deactivate.

Test your internet connection

1. From the Xbox 360 main carte, select Settings.

2. Select System Settings.

3. Select Network Settings.

4. Select Wired Network or Wireless Network depending on your connexion method.

5. Select Test Xbox LIVE Connection.

6. Select Go along.

   • If your connexion test is successful, go on troubleshooting beneath.

   • If your connexion test fails, meet Microsoft's Xbox support site for more aid

Confirm your Xbox's DNS settings

1. Press the Guide push on your controller.

2. Become to Settings and select Organisation Settings.

3. Select Network Settings.

4. Choose your network and select Configure Network.

5. Select DNS Settings and choose Automatic.

6. Turn your Xbox off and dorsum on.

7. Attempt Netflix again.

If you need help adjusting this setting, visit Microsoft'south Xbox 360 back up site for assist.

Articulate the arrangement enshroud

1. Printing the Guide button on your controller.

2. Select Settings.

3. Select System Settings.

4. Select Storage.

5. Highlight Memory Unit of measurement, Difficult Drive, or USB Storage, then press Y on your controller.

6. Select Clear Arrangement Cache.

   • If y'all do not encounter Articulate Organisation Cache, check a different storage device.

7. When prompted to confirm storage device maintenance, select Yes.

8. Once you've successfully cleared the system enshroud, try Netflix again.

At any other time

Xbox One

When does Netflix freeze or become unresponsive?

When y'all open the app

Uninstall the Netflix app:

1. Begin from the Xbox Dashboard.

2. Select My Games & Apps.

   Note:

   You lot may need to ringlet down to run into this option.

3. Select Apps from the options on the left.

4. Highlight the Netflix app and press the Menu push button on the controller.

5. Select Manage App.

6. Select Uninstall All.

7. Select Uninstall All once again to confirm.

Reinstall the Netflix app:

1. Begin from the Home screen on your Xbox One.

2. Scroll right to access the Store.

3. In the Apps section, select Netflix.

   Note:

   If you practise not run into Netflix, select Search all apps to search for Netflix.

4. Select Install.

5. In one case the app has finished downloading, select Launch to sign in and try Netflix once more.

At whatever other time

All other game consoles

Mobile phones and tablets

Android

When does Netflix freeze or get unresponsive?

When you launch the app

Plough your device off, and so back on

1. Turn off your Android telephone or tablet by belongings downwardly the ability button.

2. Confirm that you want to turn off your Android.

3. To turn your Android back on, press the ability push again.

4. Try Netflix again.

When you try to sign in

Turn your device off, then back on

1. Turn off your Android phone or tablet by belongings down the power push.

2. Confirm that you want to turn off your Android.

3. To turn your Android dorsum on, press the power button over again.

4. Endeavor Netflix again.

Restart your dwelling network

1. Plow off your device.

2. Unplug both your modem and router and wait thirty seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and look until no new indicator lights are blinking on.

5. Plough on your device and effort Netflix once more.

Ameliorate your Wi-Fi signal

If y'all're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Motion your router to ameliorate signal strength. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than i that's behind or under piece of furniture.

At any other time

iPhone, iPad, or iPod touch

When does Netflix freeze or become unresponsive?

When you open the app

Restart your iPhone, iPad, or iPod bear on

1. Press and agree the side button and 1 of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

   • If the sliders don't appear, press and hold the Sleep/Wake button until the ruby-red slider appears, and so elevate the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. In one case your device powers on, try Netflix again.

Reset the Netflix app

Refresh whatsoever outdated Netflix information stored on your iPhone, iPad, or iPod touch by resetting the app.

Note:

Resetting the app volition delete any titles you have downloaded to the device.

1. From the Home screen, select Settings.

2. Swipe down until y'all find the Netflix app.

3. Select Netflix.

4. Slide the Reset switch to the On position.

   • If you dont see the Reset switch, go on troubleshooting below.

5. Press the Home push to render to the Home screen.

6. Press the Home button twice and swipe right until y'all find the Netflix app.

7. Swipe up on the Netflix app to close your session.

8. Press the Dwelling button twice to return to the Domicile screen.

9. Try Netflix again.

Reinstall the Netflix app

Note:

Deleting the Netflix app volition as well delete any TV shows or movies y'all take downloaded.

1. From the home screen, tap and hold the Netflix app.

2. Tap Remove app > Delete app > Delete.

3. Open the App Store and search for "Netflix."

4. Tap on the gratis Netflix app from Netflix, Inc.

5. To install the app, tap the cloud icon.

   Annotation:

   You lot might need to enter your Apple ID and password. If you forgot your Apple ID or password, become to the Apple tree support site for assistance.

6. In one case installed, endeavour Netflix again.

If you can't find the Netflix app in the App Shop, go to the Apple support site for assistance.

Change or turn off restrictions on your iOS device

iOS 11.0 or earlier

1. Go to Settings.

2. Select General.

3. Select Restrictions.

   Note:

   You will be prompted for the passcode that was created when restrictions were turned on.

   • To change restrictions:

     1. Nether Immune Content, select Websites.

        • Specific Websites But or Limit Adult Content should exist selected.

     2. Scroll to the bottom of the list and select Add together A Website.

     3. Enter https://secure.netflix.com along with whatsoever title (i.eastward, "Netflix App").

     4. Select Done on the keyboard.

   • To turn off restrictions:

     1. Select Disable Restrictions.

     2. Enter your passcode again.

4. Attempt Netflix again.

iOS 12.0 or later

Note:

If Screen Time settings were prepare upwards for a child's device, yous'll exist prompted to enter your Screen Fourth dimension passcode before changing these settings.

1. Get to Settings.

2. Select Screen Time.

3. Select Content & Privacy Restrictions.

4. Select iTunes & App Shop Purchases.

5. Select Installing Apps.

6. Select Allow.

7. Try Netflix again.

If you accept any problems during this process or desire to know more about restrictions on your iOS device, visit Apple tree'due south support commodity about Agreement Restrictions.

Restart your home network

For this step, go out your device and all of your dwelling house network equipment powered off and unplugged as a grouping for 30 seconds before plugging each device dorsum in one past one.

1. Plough off your mobile device.
   

2. Unplug your modem (and your wireless router, if it'due south a split up device) from power for 30 seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is divide from your modem, plug information technology in and expect until no new indicator lights are blinking on.
   

4. Plough your device back on and try Netflix again.
   

What to exercise next

If y'all've done these steps just notwithstanding have a problem, contact your isp. They can help y'all find out whether your router is set up correctly.

When you lot try to play a Tv set testify or movie

Restart your iPhone, iPad, or iPod touch

1. Press and hold the side push and ane of the volume buttons at the aforementioned time until the sliders appear. Drag the meridian slider to turn your device completely off.

   • If the sliders don't announced, press and hold the Sleep/Wake push until the cherry-red slider appears, then elevate the slider.

2. After 10 seconds, printing the Sleep/Wake button.

3. Once your device powers on, try Netflix once more.

Forcefulness-close all apps

1. Double-tap the Abode button.

   • If you don't take a Dwelling button, encounter the steps for iPhone 10 beneath.

2. To close all apps, swipe up on every app preview.

   • In iOS 6, printing and hold on each app until a ruby bluecoat with a line through it appears. And so tap the badge to close each app.

3. Tap the Dwelling push to render to the Home screen, and so endeavour Netflix once again.

iPhone X:

1. From the Dwelling house screen, swipe upward and concord until you see your open up apps.

2. Swipe up on each app to close it.

3. Once all apps have been closed, try Netflix once more.

At any other fourth dimension

All other mobile phones and tablets

Set-top boxes and streaming media players

Amazon Fire TV/Stick

When does Netflix freeze or become unresponsive?

When you open up the app

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make sure your device is completely off, not just in sleep or standby mode.

2. Exit your device off for 30 seconds.

3. Plow on your device and try Netflix again.

Restart your home network

1. Plow off your device.

2. Unplug both your modem and router and wait thirty seconds.

3. Plug in your modem and await until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Plough on your device and endeavour Netflix again.

Restore your default connection settings

• If yous use custom settings on your device, restore your net provider's default settings and attempt Netflix again.

• If you lot connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect straight with your domicile cyberspace.

• If you apply a custom DNS setting on your device, reset it to learn DNS automatically.

If y'all need aid changing the connection settings, contact the device manufacturer.

What to do side by side

If y'all've done these steps but nonetheless have a trouble, contact your internet service provider. They can help you lot find out whether your router is set upwards correctly.

While browsing the app

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make certain your device is completely off, non but in sleep or standby manner.

2. Get out your device off for xxx seconds.

3. Plow on your device and try Netflix again.

When you attempt to play a TV prove or movie

Restart your device

1. On your Amazon Fire TV remote, printing the Habitation button.

2. Select Settings.

3. Select My Fire TV.

   • If y'all don't see My Fire Television receiver, select System or Device.

4. Select Restart.

5. Endeavour Netflix again.

At any other time

Apple TV 4 or Apple TV 4K

When does Netflix freeze or become unresponsive?

When you open the app

Restart your device

1. Plough off your device. If your device has a power cable, unplug it.

   Note:

   Make certain your device is completely off, not but in sleep or standby manner.

2. Leave your device off for 30 seconds.

3. Turn on your device and attempt Netflix again.

Reinstall the Netflix app

Delete Netflix

1. From the Apple Idiot box home screen, highlight the Netflix app.

2. Printing and concord the center of your remote's impact surface or clickpad until the Netflix icon starts to milk shake.

3. Press the Play/Pause push to delete the app.

4. Select Delete once again to confirm.

Reinstall Netflix

1. From the Apple tree TV home screen, open theApp Store.

2. Search forNetflix to detect the app, then selectInstall.

3. Attempt Netflix again.

When you try to select a profile

Force close the Netflix app

1. Double tap the Domicile push button on your remote.

2. Swipe right or left then Netflix is in focus.

3. Swipe up to force quit the Netflix app.

4. Try Netflix once again.

When y'all try to play a TV show or pic

Restart your Apple Tv

Press and concord the Menu button on the Apple tree Television set remote until you're back on the home screen.

• For Apple tree TV 2 and iii: Cull Settings > General > Restart

• For Apple Boob tube 4 and 4K: Choose Settings > System > Restart

Wait for the Apple TV to finish restarting, and so effort Netflix again.

Reinstall the Netflix app

Delete Netflix

1. From the Apple TV abode screen, highlight the Netflix app.

2. Printing and hold the eye of your remote'due south touch surface or clickpad until the Netflix icon starts to shake.

3. Press the Play/Interruption button to delete the app.

4. Select Delete again to ostend.

Reinstall Netflix

1. From the Apple TV habitation screen, open up theApp Store.

2. Search forNetflix to discover the app, so selectInstall.

3. Attempt Netflix again.

At any other time

Chromecast

When does Netflix freeze or go unresponsive?

When you endeavour to play a TV prove or movie

Reset the settings on your Chromecast

1. Hold the button on the Chromecast for 25 seconds, or until the indicator light begins flashing.

   Note:

   Resetting your Chromecast will erase any settings previously saved on the device. Follow Google's steps to reconfigure your Chromecast.

2. In one case you have reset the device, reconnect information technology to your Netflix business relationship.

At whatsoever other time

Roku

When does Netflix freeze or become unresponsive?

When you open the app

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Brand sure your device is completely off, not just in slumber or standby mode.

2. Leave your device off for thirty seconds.

3. Plow on your device and attempt Netflix again.

Conciliate and reactivate the Netflix app

Roku 1

1. Printing the Home button on your Roku remote to navigate to the Roku home screen.

2. Select Settings.

3. Select Netflix Settings.

4. Select Deactivate this histrion from my Netflix account.

5. Select Yes. The device is now deactivated.

6. Select Netflix from the home screen and follow the prompts to reactivate the app.

7. Sign in to your account and try Netflix again.

All other Roku models

1. Press the Home push button on your Roku remote to navigate to the Roku home screen.

2. Highlight the Netflix app and press the star central on the remote.

3. Select Remove channel.

4. Select Remove channel again to confirm.

5. From the home screen, select Streaming Channels.

6. Select Movies & Tv.

7. Select Netflix.

8. Select Add Aqueduct.

9. Select Become to aqueduct.

10. Sign in to your account and endeavour Netflix again.

Restart your home network

1. Turn off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if information technology'due south a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and look until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and endeavor Netflix over again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Move your router to meliorate bespeak strength. Reception is all-time if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens abroad from your router.

• Drag your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under piece of furniture.

Restore your default connection settings

• If y'all utilize custom settings on your device, restore your cyberspace provider'due south default settings and effort Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect direct with your habitation cyberspace.

• If you use a custom DNS setting on your device, reset information technology to learn DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps simply still have a problem, contact your net service provider. They tin can assistance you observe out whether your router is gear up correctly.

When you try to select a contour

Restart your device

1. Turn off your device. If your device has a power cablevision, unplug it.

   Note:

   Make sure your device is completely off, non just in sleep or standby mode.

2. Exit your device off for 30 seconds.

3. Turn on your device and try Netflix again.

At whatever other time

All other set-superlative boxes and streaming media players

When does Netflix freeze or become unresponsive?

When you launch the app

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power push on the device to discharge it.

   • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Plow your device on.

5. Try Netflix again.

Restart your home network

1. Turn off your device.

2. Unplug both your modem and router and expect 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Plough on your device and try Netflix again.

When you try to play a TV bear witness or pic

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you tin can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

3. Plug your device dorsum in.

4. Plough your device on.

5. Endeavour Netflix again.

When you lot endeavour to select a profile

Restart your device

1. Unplug your device from power for at to the lowest degree ane infinitesimal.

2. While the device is unplugged, printing the power button on the device to discharge information technology.

   • If you tin't access the ability button or your device doesn't have one, leave your device unplugged for at to the lowest degree 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

At whatsoever other time

Smart TVs

Samsung Smart Tv

When does Netflix freeze or become unresponsive?

When y'all open the app

Restart your device

1. Turn off your device. If your device has a power cable, unplug it.

   Note:

   Make certain your device is completely off, not just in slumber or standby mode.

2. Exit your device off for 30 seconds.

3. Turn on your device and try Netflix again.

Contact Samsung

Your device is experiencing a hardware or software problem that but Samsung can solve.

Please contact Samsung and ask for the post-obit:

• Help resetting the Smart Hub.

• Aid upgrading to the latest firmware for the device.

• Help performing a factory reset.

If these steps don't assist, Samsung may have other suggestions. Or, try watching Netflix on a different device.

When you try to select a contour

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, printing the power button on the device to discharge it.

   • If you can't access the power button or your device doesn't have i, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Plough your device on.

5. Endeavor Netflix again.

When you try to play a Television set show or motion-picture show

Sign out of Netflix

1. From the Netflix Domicile screen, open up the carte du jour on the left.

2. Select Become Assist or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Annotation:

If you can't find Sign out, press these buttons in lodge on your remote: Upwards, Up, Downward, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from ability for at least 1 infinitesimal.

2. While the device is unplugged, press the ability push on the device to belch information technology.

   • If you can't access the power button or your device doesn't have i, leave your device unplugged for at least three minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Contact the manufacturer

Your device is having a hardware or software problem that only the manufacturer tin can solve.

Contact the device manufacturer and ask for help:

• Updating to the latest firmware for the device.

• Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.

At whatsoever other time

Sony Android TV

Update the Netflix app

1. From the Dwelling menu, select Apps.

2. Open the Google Play Store app.

3. Coil down to My Apps.

4. Select Netflix from the acme row, and then select Update.

   Note:

   If yous do not come across Netflix in the tiptop row, no update is available.

If you're unable to locate the Google Play Store app, you may non have an Android Television set. Apply the steps constitute in this commodity under All other Smart TVs instead.

If no update was available or if you are still experiencing this problem afterward updating, continue troubleshooting below.

What should I do next?

All other Smart TVs

When does Netflix freeze or become unresponsive?

When you open the app

Sign out of Netflix

1. From the Netflix Dwelling house screen, open the menu on the left.

2. Select Go Assist or Settings.

3. Select Sign out.

If you're on an fault screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If yous can't notice Sign out, press these buttons in order on your remote: Up, Up, Downward, Down, Left, Correct, Left, Correct, Up, Upwards, Up, Up. Then, select Sign out, Reset, or Conciliate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power push button on the device to discharge information technology.

   • If you can't access the power button or your device doesn't take one, exit your device unplugged for at least iii minutes.

3. Plug your device dorsum in.

4. Plough your device on.

5. Try Netflix again.

Contact the manufacturer

Your device is having a hardware or software problem that simply the manufacturer can solve.

Contact the device manufacturer and inquire for aid:

• Updating to the latest firmware for the device.

• Performing a factory reset.

If the manufacturer tin't help, attempt watching Netflix on a different device.

When yous effort to select a profile

Restart your device

1. Unplug your device from power for at least ane infinitesimal.

2. While the device is unplugged, press the power button on the device to discharge information technology.

   • If y'all can't access the power button or your device doesn't accept one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Attempt Netflix again.

When you try to play a Boob tube show or movie

Sign out of Netflix

1. From the Netflix Dwelling house screen, open the menu on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Notation:

If you tin't detect Sign out, press these buttons in lodge on your remote: Upwardly, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Upward. And then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power push on the device to discharge it.

   • If you tin can't admission the power button or your device doesn't have one, get out your device unplugged for at to the lowest degree 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Endeavor Netflix again.

At any other time

All other devices

All other devices

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Source: https://help.netflix.com/en/node/100242

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